Statistics South Africa (Stats SA) is embarking on an exciting project to modernise our data collection processes through a digital platform called the Computer Assisted Web Interview System (CAWIS). As a leading statistical agency, Stats SA is transitioning from traditional Paper Assisted Personal Interviews (PAPI) to CAWI, in line with our strategic goal of implementing a more agile operating model.

CAWIS enables respondents to complete surveys online, improving data accuracy, timeliness, and security, while also enhancing efficiency and reducing operational costs. The objective of this project is to develop a robust CAWIS that streamlines data collection and improves respondent engagement.

To ensure the system meets the needs of our diverse respondents, a needs assessment is being conducted with key stakeholders, respondents and potential users. This will help us understand preferences, challenges, and requirements related to digital data collection.

Quick fact

This survey targets businesses that respond to Stats SA questionnaires

Information collected

1. Challenges respondents face with existing data collection methods
2. Desired features and functionalities of a digital system
3. Best practices that should be considered in the design and implementation of the solution
4. Respondents’ concerns regarding data privacy and security in online environments
5. Usability – what features are essential in a web-based interview platform to enhance user

experience?

6. Accessibility – how can we ensure that CAWIS is accessible to all potential respondents,

including those with varying levels of technical proficiency?